Policies

The policies below take precedence over all other representations including, but not limited to: a) those made on this or other websites; b) representations made in printed materials; and c) representations made by our employees or agents.

Shipping Policy

Free Shipping
Our prices include UPS / FedEx or Truck Freight ground shipping charges for deliveries within the 48 contiguous United States. Due to restrictive freight charges and tariff issues, our prices do not reflect free shipping to Alaska, Hawaii or outside the US including Military APO addresses.

Overnight and Other Express Shipping
Unless otherwise stated on a product's page, overnight and other express shipping is not available.  Shipping charges for these products will be in addition to our normal price and will be indicated on the product page.

Delivery Outside the Contiguous United States
We do not ship outside the contiguous United States at this time.

Product Description & Image Policy

Product descriptions are based on information provided to us by distributors and manufacturers. This information, from time to time, may contain unintentional errors or omissions. In cases where we have grossly misrepresented a product description, you will be given the option of returning the product for a 100% full refund or you may exchange the product for the difference in retail price. In these cases, no additional shipping or restocking charges will be assessed. In cases where there is a dispute over interpretation of a word or phrase (e.g., what does the word “polished” mean), RV Stuff USA retain the right to evaluate such disputes on a case by case basis and will rule based on how a “reasonable” person would interpret such.

Product pictures are based on information provided to us by the manufacturer. These pictures, may contain unintentional errors or omissions. In all cases, the product description will take precedence over the picture (e.g., “tire not included with wheel”). In cases where we have grossly misrepresented a product picture, you will be given the option of returning the product for a 100% full refund or you may exchange the product for the difference in retail price. In these cases, no additional shipping or restocking charges will be assessed. In cases where there is a dispute over interpretation of a picture (e.g., was the color navy or dark blue), RV Stuff USA  retain the right to evaluate such disputes on a case by case basis and will rule based on how a “reasonable” person would interpret such.

Price Policy

Our prices are very competitive and, in many cases, are the lowest you will find on the internet. However, our business is based on best service not guaranteed lowest price. As such, we will NOT match the prices of certain retailers that have a philosophy of "Guaranteed Lowest Price".  "Guaranteed Lowest Price" typically infers poor service with high return fees (or no returns allowed), parts priced separately that are normally included, and a very poor customer satisfaction rating.

Like all retailers, we continuously raise and lower prices based on costs, target margins, promotions, etc. If you purchase an item with us and we lower the price within thirty (30) days, you may request a refund of the difference.  This request must be made within thirty (30) days of receipt of your item.

Our prices are based on information provided to us by distributors and manufacturers. This information, from time to time, may contain unintentional errors. In cases where we have represented a price incorrectly, you will be given the option of purchasing the product at the intended price or canceling the order.

Rush Order Policy

For an additional charge, RV Stuff USA will provide "Rush Handling" of your order. "Rush Handling" means that if you are paying with a credit card, we will do our best to make sure your order ships (via ground carrier) from our vendor within 24 business hours of being placed. This service is not available on orders paid with money order. THIS IS NOT EXPRESS OR OVERNIGHT SHIPPING. Tracking numbers are provided to us by our vendors nightly, therefore tracking information may not be emailed to you within 24 business hours, even though your order has already shipped.

In the event that we are unable to ship you order within 24 business hours for whatever reason (special order, back order, monogrammed, etc.), we will cheerfully refund the additional fee.

In all circumstances, RV Stuff USA's maximum liability is limited to this rush handling fee. While we cannot gaurantee shipment within 24 business hours, RV Stuff USA will do our best to make sure that your order ships within 24 business hours, or we will refund the Rush Handling fee.

Payment Policy

We accept Visa, MasterCard, Discover and American Express credit cards, as well as money orders (see below for important facts about debit cards). All payments must be made in U.S. funds. When you place an order using your credit card we pre-authorize your card for the amount of the purchase. Debit cards and Pay Pal purchases are processed differently, please see below for details. We do not process a charge to your credit card until the order has shipped, unless the item is back ordered or special ordered. Your credit card will be charged when a back order or special order is placed with our vendor. If you choose to cancel the order, the amount of purchase will be credited in full to your card.

If you are paying with a card that automatically deducts directly from a checking or savings account at a bank (e.g. a debit card), your bank will automatically deduct the order total from your account at the time of purchase, even though your order may not have shipped. This is the bank's policy that RV Stuff USA does not have any control over and cannot change.

All orders using Pay Pal as the form of payment will be charged at the time the order is placed. Pay Pal orders for special order or back ordered items will be charged when the order is placed. You will then receive an email asking you to confirm that you understand the non returnable nature of your special order item. If we do not receive your email confirmation reply, we will refund your Pay Pal account and cancel your special order.

Order Change / Cancellation Policy

PLEASE NOTE: Most orders you place on RVStuffusa.com enter the shipping process very quickly so we can get your items to you as soon as possible. If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order. These changes include cancellation requests, address changes, or upgraded shipping.

Unless an order has been processed for shipment, it may be changed or cancelled by submitting the Order Changes form or the Order Cancellations form accordingly. Changes or cancellations requested via phone or normal email will not be accepted. Once an order has been processed for shipment, it is out of our control (Note: we pride ourselves on fast shipping and most orders are processed for shipment in 24 business hours or less).

We will respond within 48 business hours with the status of your request.  If your request is denied due to shipment, you still have the opportunity to return the item through our normal return process for a refund minus shipping costs.

Return Policy

You may return any item for any reason within 30 days of receipt unless otherwise noted on the product page or in a special order confirmation email (e.g., custom made and special order items are not returnable). Items received with shipping damage must have "visible damage" noted when signed for and must be reported to us within five business days.   All items must be in "off-the-shelf and in-the-original-box" condition (this includes all original packaging) unless damaged in shipping (see below). Items that have been installed, drilled, bent, scratched, or otherwise damaged are no longer in salable condition and are not eligible for return.

To return an item, you must fill out the Return Request on-line form available on our web site under the Return Requests link at the bottom of any web page.  Returns requested via phone or normal email will not be accepted.  Approved returns will receive a Return Goods Authorization Number (RGA or RMA).  This step is very important! Our distributors receive thousands of packages every week.  Without the valid RGA identifying it, your package becomes the proverbial "needle in the haystack".  As such, unapproved returns or returns received without a valid RGA will void your return rights.

Additional charges or credits may be applied to your credit card as follows:

• If you are returning your item due to shipping damage or our error and you are requesting an even dollar replacement, no additional charges or credits will be applied to your credit card. As security, we will hold a pre-authorization on your credit card for the amount of the replacement until we receive the item(s) and they have been inspected. Note: A pre-authorization is not a charge, it only gives us the right to charge. Items received in non-saleable condition (e.g., parts or packaging are missing, etc.) may be subject to additional restocking fees or denied.
   
• If you are returning your item due to shipping damage or our error and you are not requesting an even dollar replacement, your credit card will be refunded the original purchase price once we receive the item(s) back from you and they have been inspected. Items received in non-saleable condition (e.g., parts or packaging are missing, etc.) may be subject to additional restocking fees or denied.
   
• If you are returning your item due to a change of mind or you ordered a part by error, your credit card will be refunded the original purchase price less the cost of original and return shipping and other fees charged by the distributor. The refund will be issued once we have received the item(s) back from you and they have been inspected.  Items received in non-saleable condition (e.g., parts or packaging are missing, etc.) may be subject to additional restocking fees or denied. If you would like to reorder this or another item, please follow the normal order procedures above.

Warranty Returns
Warranty returns will be accepted under the terms set out by the manufacturer of the item in question.  To initiate a warrant return, you must fill out the Return Request on-line form available on our web site under the Return Requests link at the bottom of any page on our web site.  Returns requested via phone or normal email will not be accepted.  Unless your request is denied, you will be given instructions on how to return your original item and a replacement item will be ordered for you.

You are responsible for the shipping cost of the returned item.  If we provide return shipping for you, we will charge your credit card for the amount of the shipping.   As security, we will hold a pre-authorization on your credit card for the amount of the replacement item until we receive the original item and it has been inspected.  Note: A pre-authorization is not a charge; it only gives us the right to charge.  If the original item is not received, or the manufacturer determines the warranty claim is unjustified, your credit card will be charged for the full cost of the replacement item plus shipping.

Privacy Policy

Note: Our privacy policy is modeled on the recommended Guidelines by the Better Business Bureau's BBB OnLine Privacy Program.

Our Commitment To Privacy:
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our policies page.

The Information We Collect:
This notice applies to all information collected or submitted on our website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

• Name
• Address
• Email
• Phone
• Credit Card or other Payment Information

The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.